Outage report · Partial outage

Freshdesk Contact Center (Freshcaller) outage on Oct 5, 2021

Calls to Bandwidth Owned Numbers are Failing

SeverityPartial outage
StartedOct 5, 2021, 22:22UTC
ResolvedOct 6, 2021, 21:19UTC
Duration22h 57m

What happened

Freshdesk Contact Center (Freshcaller) reported a partial outage starting Oct 5, 2021, 22:22 UTC. It was marked resolved at Oct 6, 2021, 21:19 UTC.

  • The incident lasted 22h 57m from first report to resolution.
  • It was the 2nd longest of 23 significant outages Freshdesk Contact Center (Freshcaller) reported in the 12 months up to it.
  • Freshdesk Contact Center (Freshcaller) had reported 2 other partial or major outages in the 90 days before it.

Latest update from Freshdesk Contact Center (Freshcaller)

Our monitoring systems have detected a potential issue with calls to bandwidth owned numbers failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Read Freshdesk Contact Center (Freshcaller)'s official incident report ↗

What our independent monitoring saw

Our independent monitoring of Freshdesk Contact Center (Freshcaller) started after this incident, so this report is based on Freshdesk Contact Center (Freshcaller)'s status page.

Freshdesk Contact Center (Freshcaller)'s overall reliability

74.8/100

Freshdesk Contact Center (Freshcaller) has a reliability score of 74.8/100, with 99.75% effective uptime and 5 incidents over the last 90 days.

Visit Freshdesk Contact Center (Freshcaller) ↗

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