Outage report · Major outage

Freshdesk Contact Center (Freshcaller) outage on Jun 28, 2023

Issue in receiving calls

SeverityMajor outage
StartedJun 28, 2023, 17:28UTC
ResolvedJun 28, 2023, 18:42UTC
Duration1h 15m

What happened

Freshdesk Contact Center (Freshcaller) reported a major outage starting Jun 28, 2023, 17:28 UTC. It was marked resolved at Jun 28, 2023, 18:42 UTC.

  • The incident lasted 1h 15m from first report to resolution.
  • Freshdesk Contact Center (Freshcaller) had reported 4 other partial or major outages in the 90 days before it.

Latest update from Freshdesk Contact Center (Freshcaller)

We are currently facing issues with the Incoming calls with Omnichannel route. We are working closely with our Engineering team to resolve this issue. Further updates to follow

Read Freshdesk Contact Center (Freshcaller)'s official incident report ↗

What our independent monitoring saw

Our independent monitoring of Freshdesk Contact Center (Freshcaller) started after this incident, so this report is based on Freshdesk Contact Center (Freshcaller)'s status page.

Freshdesk Contact Center (Freshcaller)'s overall reliability

74.8/100

Freshdesk Contact Center (Freshcaller) has a reliability score of 74.8/100, with 99.75% effective uptime and 5 incidents over the last 90 days.

Visit Freshdesk Contact Center (Freshcaller) ↗

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