Outage report · Partial outage

Freshdesk outage on Jul 22, 2024

Performance degradation in ticket properties and automation for a subset of customers.

SeverityPartial outage
StartedJul 22, 2024, 15:00UTC
ResolvedJul 22, 2024, 20:46UTC
Duration5h 46m

What happened

Freshdesk reported a partial outage starting Jul 22, 2024, 15:00 UTC. It was marked resolved at Jul 22, 2024, 20:46 UTC.

  • The incident lasted 5h 46m from first report to resolution.
  • Freshdesk had reported 1 other partial or major outage in the 90 days before it.

Latest update from Freshdesk

We observed performance degradation in ticket property updates with required fields and automation failures for a subset of accounts. The team identified the cause and resolved the issue.

Read Freshdesk's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Freshdesk started after this incident, so this report is based on Freshdesk's status page.

Freshdesk's overall reliability

52.0/100

Freshdesk has a reliability score of 52.0/100, with 99.41% effective uptime and 19 incidents over the last 90 days.

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