Outage report · Partial outage

Freshdesk outage on Jan 7, 2024

Issue with Facebook Integration

SeverityPartial outage
StartedJan 7, 2024, 13:10UTC
ResolvedJan 7, 2024, 22:04UTC
Duration8h 54m

What happened

Freshdesk reported a partial outage starting Jan 7, 2024, 13:10 UTC. It was marked resolved at Jan 7, 2024, 22:04 UTC.

  • The incident lasted 8h 54m from first report to resolution.
  • Freshdesk had reported 2 other partial or major outages in the 90 days before it.

Latest update from Freshdesk

We're seeing reports of degraded service with Facebook integration for some of our users. Our engineering team is investigating the cause, we will keep you updated.

Read Freshdesk's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Freshdesk started after this incident, so this report is based on Freshdesk's status page.

Freshdesk's overall reliability

52.7/100

Freshdesk has a reliability score of 52.7/100, with 99.41% effective uptime and 18 incidents over the last 90 days.

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