Outage report · Major outage

Freshdesk outage on Oct 21, 2022

Freshdesk portal inaccessible

SeverityMajor outage
StartedOct 21, 2022, 16:30UTC
ResolvedOct 21, 2022, 19:10UTC
Duration2h 40m

What happened

Freshdesk reported a major outage starting Oct 21, 2022, 16:30 UTC. It was marked resolved at Oct 21, 2022, 19:10 UTC.

  • The incident lasted 2h 40m from first report to resolution.
  • Freshdesk had reported 2 other partial or major outages in the 90 days before it.

Latest update from Freshdesk

We are facing issues with accessing Freshdesk in the EU region. Our Engineers have been notified of this and they are working on the same. Updates to follow.

Read Freshdesk's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Freshdesk started after this incident, so this report is based on Freshdesk's status page.

Freshdesk's overall reliability

52.8/100

Freshdesk has a reliability score of 52.8/100, with 99.41% effective uptime and 17 incidents over the last 90 days.

Visit Freshdesk ↗

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