Outage report · Major outage
Freshdesk outage on Jan 31, 2022
Service outage for outbound email delivery
SeverityMajor outage
StartedJan 31, 2022, 14:00UTC
ResolvedJan 31, 2022, 19:40UTC
Duration5h 40m
What happened
Freshdesk reported a major outage starting Jan 31, 2022, 14:00 UTC. It was marked resolved at Jan 31, 2022, 19:40 UTC.
- The incident lasted 5h 40m from first report to resolution.
- Freshdesk had reported 4 other partial or major outages in the 90 days before it.
Latest update from Freshdesk
Significant delay in the delivery of outgoing emails in Freshdesk. All outgoing emails (tickets replies, email notifications etc) are affected due to this. The email team is working to drain the existing queue of requests and bring it back to normal.
What our independent monitoring saw
Our independent monitoring of Freshdesk started after this incident, so this report is based on Freshdesk's status page.
Freshdesk's overall reliability
52.8/100
Freshdesk has a reliability score of 52.8/100, with 99.41% effective uptime and 17 incidents over the last 90 days.
Visit Freshdesk ↗Full Freshdesk reliability report and live status → · Most reliable Freshdesk alternatives →
Get Freshdesk outage alerts
We'll email you when Freshdesk reports a partial or major outage, and when it's fixed. Free, and you can stop any time.