Outage report · Partial outage

Gorgias outage on May 27, 2026

AI Agent - Too many handovers

SeverityPartial outage

StartedMay 27, 2026, 14:20UTC

ResolvedMay 27, 2026, 18:02UTC

Duration3h 42m

What happened

Gorgias reported a partial outage starting May 27, 2026, 14:20 UTC, affecting AI Agent. It was marked resolved at May 27, 2026, 18:02 UTC.

The incident lasted 3h 42m from first report to resolution.
Gorgias had reported 6 other partial or major outages in the 90 days before it.
4 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Gorgias

This incident has been resolved.

Read Gorgias's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Gorgias started after this incident, so this report is based on Gorgias's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Partial outageFreshdeskMay 27, 2026, 08:00 UTC
Partial Outage in Freshdesk
Partial outageNetlifyMay 27, 2026, 12:13 UTC
Failed & delayed builds due to Github incident
Partial outageLiquid WebMay 27, 2026, 19:58 UTC
Phone System Issues
Partial outageSlackMay 27, 2026, 23:00 UTC
Incident: Trouble with Slack - General Slack functionality issues

Gorgias's overall reliability

43.0/100

Gorgias has a reliability score of 43.0/100, with 97.97% effective uptime and 19 incidents over the last 90 days.

Visit Gorgias ↗

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