Heap outage on Jul 18, 2025

What happened

Heap reported a major outage starting Jul 18, 2025, 17:11 UTC, affecting Session Replay. It was marked resolved at Jul 18, 2025, 19:10 UTC.

• The incident lasted 1h 59m from first report to resolution.
• Heap had reported no other partial or major outages in the 90 days before it.
• 8 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Heap

Resolved: Session Replays Fully Restored We're happy to report that the issues preventing session replays from loading have been fully resolved. Our monitoring confirms that all session replays are now loading and functioning as expected. Thank you for your patience and understanding while we worked to resolve this.

Read Heap's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Heap started after this incident, so this report is based on Heap's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Partial outageVeeqoJul 18, 2025, 12:46 UTC

  Incident with sellers being unable to purchase UPS Labels

• Major outageCopperJul 18, 2025, 15:25 UTC

  Authentication Issues

• Partial outageEasyPostJul 18, 2025, 15:52 UTC

  Elevated Error rates with FedEx

• Major outageExpensifyJul 18, 2025, 16:31 UTC

  Site Slows

• Partial outagePrisma PostgresJul 18, 2025, 18:00 UTC

  Prisma ORM engine binary download issues causing Accelerate and Prisma Postgres errors

• Major outageChargeOverJul 18, 2025, 19:11 UTC

  Login outage

• Partial outagePinterest AdsJul 18, 2025, 23:26 UTC

  Ads Manager, Home, Pins - Partial outage

• Partial outagePinterest AdsJul 18, 2025, 23:33 UTC

  Ads Manager, Boards, Home, Pins, Profile, Sign up and login, The Pinterest API - Partial outage

Heap's overall reliability

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