Help Scout outage on Jul 14, 2026

What happened

Help Scout reported a partial outage starting Jul 14, 2026, 12:17 UTC, affecting Docs Sites. It was marked resolved at Jul 14, 2026, 19:00 UTC.

• The incident lasted 6h 44m from first report to resolution.
• It was the longest significant outage Help Scout reported in the 12 months up to it.
• Help Scout had reported 1 other partial or major outage in the 90 days before it.
• 8 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Help Scout

Help Scout Docs is fully operational - we’re closing this out. Thank you for your patience while we worked on this one!

Read Help Scout's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Help Scout started after this incident, so this report is based on Help Scout's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Major outageShippoJul 14, 2026, 07:19 UTC

  Canada Post Shipment service outage

• Major outageSplunk Observability CloudJul 14, 2026, 11:25 UTC

  Splunk Observability Cloud Web Interface Unavailable

• Partial outageBufferJul 14, 2026, 12:17 UTC

  Issue with Help Center

• Major outageSentryJul 14, 2026, 14:44 UTC

  Error ingestion degraded in DE region

• Partial outageKinstaJul 14, 2026, 16:32 UTC

  Service disruption at the Amsterdam (NL) data center

• Partial outageBitriseJul 14, 2026, 16:40 UTC

  ORD data center network outage

• Partial outageGoogle CloudJul 14, 2026, 17:00 UTC

  Google Cloud VMware Engine (GCVE) Stretched Cluster customers are experiencing zonal outages impacting network connectivity across multiple regions.

• Partial outageUscreenJul 14, 2026, 17:59 UTC

  Errors In Video Playback

Help Scout's overall reliability

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