Outage report · Major outage

HiBob outage on Oct 29, 2025

We’ve identified an issue with our main Bob application

SeverityMajor outage

StartedOct 29, 2025, 09:15UTC

ResolvedOct 30, 2025, 05:27UTC

Duration20h 12m

What happened

HiBob reported a major outage starting Oct 29, 2025, 09:15 UTC, affecting Compensation, Surveys, Payroll Hub, Public API, Zapier, Workforce planning, Sandbox, Time Off and 19 more. It was marked resolved at Oct 30, 2025, 05:27 UTC.

The incident lasted 20h 12m from first report to resolution.
It was the longest significant outage HiBob reported in the 12 months up to it.
HiBob had reported 4 other partial or major outages in the 90 days before it.
12 other vendors we track reported a significant incident within 12 hours of it.

Latest update from HiBob

The platform is now operational, and services have been stabilized. An earlier incident, related to a configuration update, caused a temporary disruption that has since been fully resolved. During the recovery process, between 10:45 and 11:15 UTC, the system was available but not fully stable. As a result, some processes or actions performed during that time may not have completed as expected. As a precaution, sandbox refresh operations are temporarily paused while we complete full remediation and validation to ensure continued stability. An update will be provided once the refresh capability is restored. Our team continues to monitor performance closely and implement improvements to prevent similar issues in the future.

Read HiBob's official incident report ↗