Outage report · Major outage
HiBob outage on Aug 21, 2025
We’ve identified an issue with our Sandbox environment
SeverityMajor outage
StartedAug 21, 2025, 06:52UTC
ResolvedAug 21, 2025, 08:34UTC
Duration1h 42m
What happened
HiBob reported a major outage starting Aug 21, 2025, 06:52 UTC, affecting Sandbox. It was marked resolved at Aug 21, 2025, 08:34 UTC.
- The incident lasted 1h 42m from first report to resolution.
- HiBob had reported 15 other partial or major outages in the 90 days before it.
- 10 other vendors we track reported a significant incident within 12 hours of it.
Latest update from HiBob
Some customers experienced errors and timeouts in our Sandbox environment. Root cause: A change intended to upgrade our network communication and monitoring introduced a protocol incompatibility between services, which disrupted inter-service communication. Fix: We quickly rolled back the change, and Sandbox has been stable since. Scope: Impact was limited to Sandbox; we have no evidence of impact to production environments. We’re improving our rollout safeguards by adding protocol-compatibility tests, staged/canary deployments, and tighter monitoring to prevent a recurrence.
What our independent monitoring saw
Our independent monitoring of HiBob started after this incident, so this report is based on HiBob's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
HiBob's overall reliability
65.6/100
HiBob has a reliability score of 65.6/100, with 99.50% effective uptime and 9 incidents over the last 90 days.
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