Outage report · Partial outage

Kickserv outage on Nov 17, 2021

Reports of T-Mobile users not receiving Kickserv texts

SeverityPartial outage
StartedNov 17, 2021, 19:22UTC
ResolvedNov 22, 2021, 20:28UTC
Duration5d 1h

What happened

Kickserv reported a partial outage starting Nov 17, 2021, 19:22 UTC, affecting Text Notifications. It was marked resolved at Nov 22, 2021, 20:28 UTC.

  • The incident lasted 5d 1h from first report to resolution.
  • It was the 2nd longest of 11 significant outages Kickserv reported in the 12 months up to it.
  • Kickserv had reported no other partial or major outages in the 90 days before it.

Latest update from Kickserv

T-Mobile users are once again receiving texts from Kickserv. There was a configuration problem between Twilio (our text messaging service provider) and T-Mobile that caused a number of texts to be mistakenly flagged as spam by T-Mobile. The problem has been resolved. Thanks for bearing with us.

Read Kickserv's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Kickserv started after this incident, so this report is based on Kickserv's status page.

Kickserv's overall reliability

100.0/100

Kickserv has a reliability score of 100.0/100, with 100% effective uptime and 0 incidents over the last 90 days.

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