Outage report · Major outage

Maxio outage on Jul 1, 2024

Advanced Billing Outage

SeverityMajor outage

StartedJul 1, 2024, 16:43UTC

ResolvedJul 1, 2024, 21:09UTC

Duration4h 26m

What happened

Maxio reported a major outage starting Jul 1, 2024, 16:43 UTC, affecting Main Application, Billing Portal, API, Chargify.js (Maxio.js), Scheduled Payment Processing, Email Sending, Documentation Site, Integrations to 3rd Party Services and 3 more. It was marked resolved at Jul 1, 2024, 21:09 UTC.

The incident lasted 4h 26m from first report to resolution.
It was the 2nd longest of 9 significant outages Maxio reported in the 12 months up to it.
Maxio had reported 3 other partial or major outages in the 90 days before it.
1 other vendor we track reported a significant incident within 12 hours of it.

Latest update from Maxio

On July 1, Maxio’s Advanced Billing module encountered a temporary issue due to an unexpected surge in load. This caused a small number of subscription renewals to fail. The disruption was traced to a specific part of our infrastructure. Upon identification, our team promptly resolved the issue, and full service has been restored. We have initiated a thorough post-incident review. This review will include enhancements to our monitoring systems, reevaluation of certain infrastructure configurations, and other internal process improvements to prevent future occurrences. We are currently addressing all affected subscriptions to ensure their renewals are processed correctly. You do not need to take any action unless our Support team reaches out to you for further assistance. We appreciate your patience and apologize for any inconvenience this incident may have caused. Thank you for your understanding as we work to fully resolve this matter.

Read Maxio's official incident report ↗