Outage report · Partial outage

Smokeball outage on Jul 1, 2024

Payments not displaying on invoices

SeverityPartial outage
StartedJul 1, 2024, 18:48UTC
ResolvedJul 2, 2024, 14:48UTC
Duration20h

What happened

Smokeball reported a partial outage starting Jul 1, 2024, 18:48 UTC, affecting Smokeball Billing. It was marked resolved at Jul 2, 2024, 14:48 UTC.

  • The incident lasted 20h from first report to resolution.
  • It was the longest significant outage Smokeball reported in the 12 months up to it.
  • Smokeball had reported 8 other partial or major outages in the 90 days before it.
  • 1 other vendor we track reported a significant incident within 12 hours of it.

Latest update from Smokeball

We have resolved this issue with payments not displaying on invoices, and all effected invoices are now displaying payments correctly.

Read Smokeball's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Smokeball started after this incident, so this report is based on Smokeball's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Smokeball's overall reliability

80.2/100

Smokeball has a reliability score of 80.2/100, with 99.76% effective uptime and 7 incidents over the last 90 days.

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