Outage report · Partial outage

Onfido (Entrust) outage on Oct 9, 2025

Identity Enhanced is experiencing a significant decrease in TaT for applicants globally (excluding UK, US applicants)

SeverityPartial outage
StartedOct 9, 2025, 08:35UTC
ResolvedOct 9, 2025, 12:54UTC
Duration4h 19m

What happened

Onfido (Entrust) reported a partial outage starting Oct 9, 2025, 08:35 UTC, affecting Identity Enhanced, Identity Enhanced. It was marked resolved at Oct 9, 2025, 12:54 UTC.

  • The incident lasted 4h 19m from first report to resolution.
  • It was the 2nd longest of 9 significant outages Onfido (Entrust) reported in the 12 months up to it.
  • Onfido (Entrust) had reported 1 other partial or major outage in the 90 days before it.
  • 2 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Onfido (Entrust)

The issue on the provider's side was resolved. All the affected reports will be fixed.

Read Onfido (Entrust)'s official incident report ↗

What our independent monitoring saw

Our independent monitoring of Onfido (Entrust) started after this incident, so this report is based on Onfido (Entrust)'s status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Onfido (Entrust)'s overall reliability

88.7/100

Onfido (Entrust) has a reliability score of 88.7/100, with 99.93% effective uptime and 9 incidents over the last 90 days.

Visit Onfido (Entrust) ↗

Full Onfido (Entrust) reliability report and live status → · Most reliable Onfido (Entrust) alternatives →