Outage report · Partial outage

Shopify outage on Nov 5, 2019

Some stores unable to purchase DHL Express shipping labels.

SeverityPartial outage
StartedNov 5, 2019, 19:29UTC
ResolvedNov 5, 2019, 21:32UTC
Duration2h 3m

What happened

Shopify reported a partial outage starting Nov 5, 2019, 19:29 UTC, affecting Third party services. It was marked resolved at Nov 5, 2019, 21:32 UTC.

  • The incident lasted 2h 3m from first report to resolution.
  • Shopify had reported 7 other partial or major outages in the 90 days before it.
  • 3 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Shopify

This incident has been resolved.

Read Shopify's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Shopify started after this incident, so this report is based on Shopify's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Shopify's overall reliability

99.5/100

Shopify has a reliability score of 99.5/100, with 100% effective uptime and 1 incidents over the last 90 days.

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