SignNow outage on Aug 23, 2023

What happened

SignNow reported a partial outage starting Aug 23, 2023, 15:33 UTC, affecting Web, Mobile apps, API. It was marked resolved at Aug 23, 2023, 19:04 UTC.

• The incident lasted 3h 31m from first report to resolution.
• It was the 3rd longest of 4 significant outages SignNow reported in the 12 months up to it.
• SignNow had reported no other partial or major outages in the 90 days before it.

Latest update from SignNow

On Wednesday, August 23rd, 2023, signNow experienced an incident preventing users from logging in for 3 hours and 5 minutes, starting from approximately 12:30 PM. As of 3:30 PM ET, service has been fully restored. If you are still experiencing difficulty logging in or any abnormal performance degradation, our support teams are here to assist you. Below is a recap of the incident, along with steps being taken to ensure this does not happen again and how we plan to improve communications with affected customers should future incidents occur. ### Incident timeline **Aug 23, 2023** At approximately 12:30 PM ET signNow support received customer complaints regarding login issues in signNow. **12:34 PM** - Identified an issue with one of our databases and its encryption key. The encryption key was deactivated and the cluster was stuck due to the unavailability of the encryption key, resulting in an inaccessible state. **12:37 PM** - The encryption key was restored and re-enabled. **13:0

Read SignNow's official incident report ↗

What our independent monitoring saw

Our independent monitoring of SignNow started after this incident, so this report is based on SignNow's status page.

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