Outage report · Major outage

SignWell outage on Sep 18, 2023

Services Not Available

SeverityMajor outage
StartedSep 18, 2023, 21:52UTC
ResolvedSep 19, 2023, 03:39UTC
Duration5h 48m

What happened

SignWell reported a major outage starting Sep 18, 2023, 21:52 UTC, affecting Docsketch Service. It was marked resolved at Sep 19, 2023, 03:39 UTC.

  • The incident lasted 5h 48m from first report to resolution.
  • It was the 2nd longest of 5 significant outages SignWell reported in the 12 months up to it.
  • SignWell had reported 1 other partial or major outage in the 90 days before it.
  • 1 other vendor we track reported a significant incident within 12 hours of it.

Latest update from SignWell

Site is more stable and all services operational at this point. Performance should continue to improve over the next hour.

Read SignWell's official incident report ↗

What our independent monitoring saw

Our independent monitoring of SignWell started after this incident, so this report is based on SignWell's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

SignWell's overall reliability

100.0/100

SignWell has a reliability score of 100.0/100, with 100% effective uptime and 0 incidents over the last 90 days.

Visit SignWell ↗

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