Outage report · Partial outage
Smartsheet outage on Feb 17, 2026
Resource Management Advanced reports failing to create and refresh.
What happened
Smartsheet reported a partial outage starting Feb 17, 2026, 16:08 UTC, affecting Resource Management. It was marked resolved at Feb 17, 2026, 18:55 UTC.
- The incident lasted 2h 47m from first report to resolution.
- Smartsheet had reported 2 other partial or major outages in the 90 days before it.
- 8 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Smartsheet
On February 17th, 2026, a failure in the service linking Resource Management Workflows to the main Data Shuttle engine resulted in a service disruption for the Resource Management Advanced Reporting feature in the US Production environment. Service was restored by rolling back the most recent Data Shuttle deployment \(originally released five days prior\). While this action immediately resolved the issue, preliminary analysis indicates the root cause was likely a memory exhaustion issue within the service, rather than a defect in the deployment itself. The rollback effectively reset the service state, clearing the error. A comprehensive RCA is currently underway to pinpoint the source of the outage.
What our independent monitoring saw
Our independent monitoring of Smartsheet started after this incident, so this report is based on Smartsheet's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Smartsheet's overall reliability
Smartsheet has a reliability score of 59.5/100, with 99.00% effective uptime and 8 incidents over the last 90 days.
Visit Smartsheet ↗Full Smartsheet reliability report and live status → · Most reliable Smartsheet alternatives →
Get Smartsheet outage alerts
We'll email you when Smartsheet reports a partial or major outage, and when it's fixed. Free, and you can stop any time.