Outage report · Partial outage
Smartsheet outage on Oct 14, 2025
Attachments Disabled Message
SeverityPartial outage
StartedOct 14, 2025, 16:39UTC
ResolvedOct 14, 2025, 21:10UTC
Duration4h 31m
What happened
Smartsheet reported a partial outage starting Oct 14, 2025, 16:39 UTC, affecting Attachments. It was marked resolved at Oct 14, 2025, 21:10 UTC.
- The incident lasted 4h 31m from first report to resolution.
- Smartsheet had reported 2 other partial or major outages in the 90 days before it.
- 5 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Smartsheet
Beginning at approximately 8:44 AM PDT on October 14, 2025, some customers began experiencing issues accessing attachments and rendering previously set conditional formatting or filters. Our engineering team identified that a recent code change was the cause of the issue and deployed a fix. The fix was fully deployed and service was restored for all customers at approximately 9:57 AM PDT. We are reviewing our deployment processes to help prevent similar incidents in the future.
What our independent monitoring saw
Our independent monitoring of Smartsheet started after this incident, so this report is based on Smartsheet's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Smartsheet's overall reliability
59.5/100
Smartsheet has a reliability score of 59.5/100, with 99.00% effective uptime and 8 incidents over the last 90 days.
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