Outage report · Partial outage
Smartsheet outage on Aug 27, 2025
Data Shuttle
SeverityPartial outage
StartedAug 27, 2025, 13:43UTC
ResolvedAug 27, 2025, 17:44UTC
Duration4h 1m
What happened
Smartsheet reported a partial outage starting Aug 27, 2025, 13:43 UTC, affecting Data Shuttle. It was marked resolved at Aug 27, 2025, 17:44 UTC.
- The incident lasted 4h 1m from first report to resolution.
- Smartsheet had reported 5 other partial or major outages in the 90 days before it.
- 1 other vendor we track reported a significant incident within 12 hours of it.
Latest update from Smartsheet
On Wednesday, August 27, 2025, from 6:11 a.m. PDT to 7:47 a.m. PDT, some customers may have experienced slow loading and unresponsiveness within the Data Shuttle UI. Our engineering teams were immediately alerted and began investigating the issue. They were able to identify and resolve the problem, and full service was restored at 7:47 a.m. PDT. We are making improvements based on our learnings from the incident to avoid similar incidents in the future.
What our independent monitoring saw
Our independent monitoring of Smartsheet started after this incident, so this report is based on Smartsheet's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Smartsheet's overall reliability
59.5/100
Smartsheet has a reliability score of 59.5/100, with 99.00% effective uptime and 8 incidents over the last 90 days.
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