Outage report · Partial outage
Smartsheet outage on Jul 16, 2025
Investigating: Smartsheet Inaccessible
What happened
Smartsheet reported a partial outage starting Jul 16, 2025, 00:27 UTC, affecting REST API, Smartsheet Login, Attachments, Smartsheet Brandfolder Integration, Desktop App, Single Sign On ( Company Credentials ), Webhooks, Mobile App and 25 more. It was marked resolved at Jul 16, 2025, 02:45 UTC.
- The incident lasted 2h 17m from first report to resolution.
- Smartsheet had reported 5 other partial or major outages in the 90 days before it.
- 2 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Smartsheet
On July 15th, 2025, starting at approximately 4:54 PM PDT, some users experienced issues accessing and navigating the Smartsheet application. Our engineering teams quickly identified the cause: a recent increase in traffic to a core service overwhelmed another critical internal service, leading to widespread service degradation. Traffic was immediately adjusted, and the affected services were scaled to restore stability. Full service functionality was restored by approximately 5:28
What our independent monitoring saw
Our independent monitoring of Smartsheet started after this incident, so this report is based on Smartsheet's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Smartsheet's overall reliability
Smartsheet has a reliability score of 59.5/100, with 99.00% effective uptime and 8 incidents over the last 90 days.
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