Smartsheet outage on Jul 7, 2025

What happened

Smartsheet reported a partial outage starting Jul 7, 2025, 01:25 UTC, affecting Asset Upload. It was marked resolved at Jul 7, 2025, 04:29 UTC.

• The incident lasted 3h 5m from first report to resolution.
• Smartsheet had reported 4 other partial or major outages in the 90 days before it.
• 1 other vendor we track reported a significant incident within 12 hours of it.

Latest update from Smartsheet

Starting at 3:55 PM PT on July 9, 2025, we were alerted to an issue affecting the file upload functionality within Brandfolder. Users experienced degraded performance when attempting to upload files, due to a failure in the primary file upload service. Upon investigation, a mitigation was implemented by redirecting traffic to a backup service. During this period, users may have noticed a temporary UI change and limited access to certain cloud upload options. The service began stabilizing after the mitigation, with full functionality restored shortly thereafter. We continue to monitor the system and are reviewing the root cause to prevent future occurrences.

Read Smartsheet's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Smartsheet started after this incident, so this report is based on Smartsheet's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Partial outageIDnowJul 7, 2025, 12:20 UTC

  [Legacy] Service Disruption

Smartsheet's overall reliability

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