Outage report · Major outage

Smokeball outage on May 5, 2026

Data not loading including matters and leads

SeverityMajor outage
StartedMay 5, 2026, 14:25UTC
ResolvedMay 5, 2026, 15:56UTC
Duration1h 32m

What happened

Smokeball reported a major outage starting May 5, 2026, 14:25 UTC, affecting General Use. It was marked resolved at May 5, 2026, 15:56 UTC.

  • The incident lasted 1h 32m from first report to resolution.
  • Smokeball had reported 10 other partial or major outages in the 90 days before it.
  • 7 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Smokeball

We have resolved the issue with data loading. This includes loading and searching for matters, tasks, and leads. We appreciate your patience. Thank you!

Read Smokeball's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Smokeball started after this incident, so this report is based on Smokeball's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Smokeball's overall reliability

80.2/100

Smokeball has a reliability score of 80.2/100, with 99.76% effective uptime and 7 incidents over the last 90 days.

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