Outage report · Partial outage
Smokeball outage on Sep 17, 2024
SignIT/Docusign is not working
SeverityPartial outage
StartedSep 17, 2024, 19:18UTC
ResolvedSep 18, 2024, 10:53UTC
Duration15h 35m
What happened
Smokeball reported a partial outage starting Sep 17, 2024, 19:18 UTC, affecting Infotrack. It was marked resolved at Sep 18, 2024, 10:53 UTC.
- The incident lasted 15h 35m from first report to resolution.
- It was the 2nd longest of 25 significant outages Smokeball reported in the 12 months up to it.
- Smokeball had reported 4 other partial or major outages in the 90 days before it.
- 2 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Smokeball
The team at InfoTrack/SignIT have resolved the issue. SignIT from Smokeball is now working as expected. Thank you for your understanding.
What our independent monitoring saw
Our independent monitoring of Smokeball started after this incident, so this report is based on Smokeball's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Smokeball's overall reliability
80.2/100
Smokeball has a reliability score of 80.2/100, with 99.76% effective uptime and 7 incidents over the last 90 days.
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