Outage report · Partial outage

Starling Business outage on Sep 9, 2020

Issues receiving calls

SeverityPartial outage
StartedSep 9, 2020, 12:01UTC
ResolvedSep 9, 2020, 14:10UTC
Duration2h 9m

What happened

Starling Business reported a partial outage starting Sep 9, 2020, 12:01 UTC, affecting Customer Support. It was marked resolved at Sep 9, 2020, 14:10 UTC.

  • The incident lasted 2h 9m from first report to resolution.
  • It was the 2nd longest of 3 significant outages Starling Business reported in the 12 months up to it.
  • Starling Business had reported no other partial or major outages in the 90 days before it.
  • 1 other vendor we track reported a significant incident within 12 hours of it.

Latest update from Starling Business

Earlier issues with phone calls to our customer service team have been resolved. We are sorry for the inconvenience.

Read Starling Business's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Starling Business started after this incident, so this report is based on Starling Business's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Starling Business's overall reliability

100.0/100

Starling Business has a reliability score of 100.0/100, with 100% effective uptime and 0 incidents over the last 90 days.

Visit Starling Business ↗

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