Outage report · Partial outage

Tidio outage on Apr 20, 2022

Connectivity issues for some users

SeverityPartial outage
StartedApr 20, 2022, 09:50UTC
ResolvedApr 20, 2022, 22:11UTC
Duration12h 21m

What happened

Tidio reported a partial outage starting Apr 20, 2022, 09:50 UTC, affecting Chat widget, Web & Desktop application, API, WebSocket. It was marked resolved at Apr 20, 2022, 22:11 UTC.

  • The incident lasted 12h 21m from first report to resolution.
  • It was the longest significant outage Tidio reported in the 12 months up to it.
  • Tidio had reported 4 other partial or major outages in the 90 days before it.
  • 1 other vendor we track reported a significant incident within 12 hours of it.

Latest update from Tidio

This incident has been resolved.

Read Tidio's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Tidio started after this incident, so this report is based on Tidio's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Tidio's overall reliability

94.7/100

Tidio has a reliability score of 94.7/100, with 99.98% effective uptime and 1 incidents over the last 90 days.

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