Outage report · Partial outage

Tidio outage on Oct 24, 2020

Messages can't be sent

SeverityPartial outage
StartedOct 24, 2020, 10:17UTC
ResolvedOct 24, 2020, 18:46UTC
Duration8h 29m

What happened

Tidio reported a partial outage starting Oct 24, 2020, 10:17 UTC, affecting Chat widget, Web & Desktop application, API, WebSocket. It was marked resolved at Oct 24, 2020, 18:46 UTC.

  • The incident lasted 8h 29m from first report to resolution.
  • It was the 2nd longest of 13 significant outages Tidio reported in the 12 months up to it.
  • Tidio had reported no other partial or major outages in the 90 days before it.

Latest update from Tidio

This incident has been resolved.

Read Tidio's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Tidio started after this incident, so this report is based on Tidio's status page.

Tidio's overall reliability

94.7/100

Tidio has a reliability score of 94.7/100, with 99.98% effective uptime and 1 incidents over the last 90 days.

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