Timely outage on Aug 8, 2024

What happened

Timely reported a partial outage starting Aug 8, 2024, 00:02 UTC, affecting iOS app / API. It was marked resolved at Aug 8, 2024, 06:36 UTC.

• The incident lasted 6h 34m from first report to resolution.
• Timely had reported 1 other partial or major outage in the 90 days before it.
• 1 other vendor we track reported a significant incident within 12 hours of it.

Latest update from Timely

Good news, the issue with the Timely app on iPads is now resolved and everything should be working as expected! In version 2.15.7 of the app, we accidentally introduced a bug that caused the application to crash on an iPad when accessing the Terminal settings screen. The most impacted users were those needing to use this screen to pair a terminal to their iPad and process payments. The team has fixed the bug in a new version of the app. Users can resolve the issue by updating their Timely iOS app to 2.15.8. We know disruptions like this can be frustrating, and we appreciate your patience. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/en-gb/requests/new.

Read Timely's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Timely started after this incident, so this report is based on Timely's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Major outageSmokeballAug 7, 2024, 18:25 UTC

  Unable to login to web application

Timely's overall reliability

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