Outage report · Partial outage

Yousign outage on Nov 27, 2025

Global Service Degradation – Access to Products v2 & v3 Unavailable

SeverityPartial outage

StartedNov 27, 2025, 07:52UTC

ResolvedNov 27, 2025, 11:03UTC

Duration3h 12m

What happened

Yousign reported a partial outage starting Nov 27, 2025, 07:52 UTC, affecting API V2 - https://api.yousign.com, APP V3 - https://yousign.app, APP V2 - https://webapp.yousign.com, API V3 - https://api.yousign.app. It was marked resolved at Nov 27, 2025, 11:03 UTC.

The incident lasted 3h 12m from first report to resolution.
Yousign had reported 2 other partial or major outages in the 90 days before it.
2 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Yousign

\## Incident Impact and Resolution Report Dear Yousign Users, On November 27, 2025 between 08:36 and 09:00 CET, we encountered production issues leading to an important degradation of our services. \## Root Cause Analysis The virtualization service provided by our infrastructure vendor entered a partially unresponsive state, causing a subset of Virtual Machines to stop responding. Our engineering team quickly reacted to qualify the issue and then restarted and conciliated the impacted services. \## Next Actions We are actively challenging our infrastructure provider to determine the root cause of this incident and to elaborate a plan to avoid it in the future as this incident take place after an upgrade of the virtualization service. As of today we have already identified technical points of failure and we will prioritize the remediation accordingly. We would like to apologize for the impact on your service and assure you that every effort is bei

Read Yousign's official incident report ↗