Outage report · Major outage

Zendesk outage on Sep 1, 2026

Issues with Voice calls and call functions

SeverityMajor outage
StartedSep 1, 2026, 16:15UTC
ResolvedSep 1, 2026, 18:27UTC
Duration2h 12m

What happened

Zendesk reported a major outage starting Sep 1, 2026, 16:15 UTC, affecting Voice, Inbound Calls, Outbound Calls, Sales, Voice Service, API, Call Recordings / Transcriptions, Digital Calls and 1 more. It was marked resolved at Sep 1, 2026, 18:27 UTC.

  • The incident lasted 2h 12m from first report to resolution.
  • Zendesk had reported 4 other partial or major outages in the 90 days before it.
  • 12 other vendors we track reported a significant incident within 12 hours of it.

Read Zendesk's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Zendesk started after this incident, so this report is based on Zendesk's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Zendesk's overall reliability

51.7/100

Zendesk has a reliability score of 51.7/100, with 98.85% effective uptime and 13 incidents over the last 90 days.

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