Outage report · Major outage

Zettle by PayPal outage on Nov 14, 2025

(Android) Issues with accepting Venmo & PayPal QRC payments - US, GB, DE

SeverityMajor outage
StartedNov 14, 2025, 15:04UTC
ResolvedDec 19, 2025, 09:52UTC
Duration34d 18h

What happened

Zettle by PayPal reported a major outage starting Nov 14, 2025, 15:04 UTC, affecting UK, Germany. It was marked resolved at Dec 19, 2025, 09:52 UTC.

  • The incident lasted 34d 18h from first report to resolution.
  • It was the longest significant outage Zettle by PayPal reported in the 12 months up to it.
  • Zettle by PayPal had reported 13 other partial or major outages in the 90 days before it.
  • 2 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Zettle by PayPal

Please upgrade your POS app to version 8.20.2, which will solve this issue. Thank you for your patience.

Read Zettle by PayPal's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Zettle by PayPal started after this incident, so this report is based on Zettle by PayPal's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Zettle by PayPal's overall reliability

78.1/100

Zettle by PayPal has a reliability score of 78.1/100, with 99.82% effective uptime and 2 incidents over the last 90 days.

Visit Zettle by PayPal ↗

Full Zettle by PayPal reliability report and live status → · Most reliable Zettle by PayPal alternatives →