Outage report · Partial outage
Freshdesk outage on Nov 15, 2025
Issue with Ticket creation
SeverityPartial outage
StartedNov 15, 2025, 01:33UTC
ResolvedNov 15, 2025, 09:12UTC
Duration7h 39m
What happened
Freshdesk reported a partial outage starting Nov 15, 2025, 01:33 UTC. It was marked resolved at Nov 15, 2025, 09:12 UTC.
- The incident lasted 7h 39m from first report to resolution.
- Freshdesk had reported 5 other partial or major outages in the 90 days before it.
- 2 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Freshdesk
We’ve identified an issue affecting ticket creation for a minimal subset of customers. Our team is actively working on resolving it and restoring normal functionality as quickly as possible.
What our independent monitoring saw
Our independent monitoring of Freshdesk started after this incident, so this report is based on Freshdesk's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Freshdesk's overall reliability
61.1/100
Freshdesk has a reliability score of 61.1/100, with 99.38% effective uptime and 20 incidents over the last 90 days.
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