Form & Survey Builders · reliability comparison
123FormBuilder vs SurveyMonkey: which is more reliable? (2026)
123FormBuilder is more reliable than SurveyMonkey, scoring 98.4 vs 72.6 out of 100. Over the last 90 days 123FormBuilder reported 1 incident and SurveyMonkey reported 15, with effective uptime of 100% and 99.68% respectively. 123FormBuilder resolves incidents faster on average (<1m).
Data updated Nov 1, 2026 · How we score
VS
| Metric | 123FormBuilder | SurveyMonkey |
|---|---|---|
| Reliability score | 98.4 | 72.6 |
| Rank (form & survey builders) | #6 | #13 |
| Uptime (90 days) | 100% | 99.68% |
| Incidents (90 days) | 1 | 15 |
| Partial / major outages | 1 | 4 |
| Avg time to resolve | <1m | 3h 7m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where 123FormBuilder and SurveyMonkey differ
- SurveyMonkey reported 15× as many incidents as 123FormBuilder over the last 90 days (15 vs 1).
- SurveyMonkey had 4 partial or major outages, compared with 1 for 123FormBuilder.
- 123FormBuilder fixes problems faster: <1m on average, against 3h 7m for SurveyMonkey (Infinity× quicker).
90-day uptime
123FormBuilder
SurveyMonkey
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent 123FormBuilder incidents
- Partial outageOct 7, 2026 · resolved in <1m
Recent SurveyMonkey incidents
- Major outageOct 28, 2026 · resolved in 25m
Errors occurring across the site
Affected: SurveyMonkey
- InformationalOct 14, 2026 · resolved in <1m
- Degraded performanceOct 6, 2026 · resolved in 1h 40m
500 error on Transaction History for Team Admins
Affected: SurveyMonkey
- Degraded performanceOct 2, 2026 · resolved in 2h 52m
Custom data / respondent metadata missing from Individual Response Table and XLS exports
Affected: SurveyMonkey
- Partial outageSep 24, 2026 · resolved in 3h 16m
Audience Preview Page is not respondingofficial update ↗
Affected: SurveyMonkey
- InformationalSep 11, 2026 · resolved in <1m
Other form & survey builders to consider
- Cognito Forms · #1 · 100% uptime
- Google Forms · #2 · 100% uptime
- Jotform · #3 · 100% uptime
- Paperform · #4 · 100% uptime