Business Phone Systems · reliability comparison
8x8 vs Freshdesk Contact Center (Freshcaller): which is more reliable? (2026)
8x8 is more reliable than Freshdesk Contact Center (Freshcaller), scoring 90.0 vs 79.9 out of 100. Over the last 90 days 8x8 reported 0 incidents and Freshdesk Contact Center (Freshcaller) reported 5, with effective uptime of 100% and 99.75% respectively.
Data updated Nov 1, 2026 · How we score
Freshdesk Contact Center (Freshcaller)
79.9/100Operational
Visit Freshdesk Contact Center (Freshcaller) ↗VS
| Metric | 8x8 | Freshdesk Contact Center (Freshcaller) |
|---|---|---|
| Reliability score | 90.0 | 79.9 |
| Rank (business phone systems) | — | #7 |
| Uptime (90 days) | 100% | 99.75% |
| Incidents (90 days) | 0 | 5 |
| Partial / major outages | 0 | 2 |
| Avg time to resolve | — | 3h 48m |
| Outages we detected | 0 | 0 |
| Transparency score | 50/100 | 100/100 |
Where 8x8 and Freshdesk Contact Center (Freshcaller) differ
- 8x8 reported no incidents in the last 90 days, while Freshdesk Contact Center (Freshcaller) reported 5.
- Freshdesk Contact Center (Freshcaller) had 2 partial or major outages, compared with 0 for 8x8.
90-day uptime
8x8
Freshdesk Contact Center (Freshcaller)
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent 8x8 incidents
No incidents reported by 8x8 in the last 90 days.
Recent Freshdesk Contact Center (Freshcaller) incidents
- Degraded performanceOct 23, 2026 · resolved in 3h 23m
- MaintenanceOct 11, 2026 · resolved in 1h
- Partial outageOct 7, 2026 · resolved in 42m
- MaintenanceSep 27, 2026 · resolved in 1h
- MaintenanceSep 20, 2026 · resolved in 1h
- Partial outageSep 15, 2026 · resolved in 6h 3m
Issues Affecting Incoming and Outgoing Callsofficial update ↗
Full Freshdesk Contact Center (Freshcaller) reliability report →
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime