Outage report · Partial outage

Freshdesk Contact Center (Freshcaller) outage on Sep 15, 2026

Issues Affecting Incoming and Outgoing Calls

SeverityPartial outage
StartedSep 15, 2026, 01:44UTC
ResolvedSep 15, 2026, 07:46UTC
Duration6h 3m

What happened

Freshdesk Contact Center (Freshcaller) reported a partial outage starting Sep 15, 2026, 01:44 UTC. It was marked resolved at Sep 15, 2026, 07:46 UTC.

  • The incident lasted 6h 3m from first report to resolution.
  • It was the 3rd longest of 5 significant outages Freshdesk Contact Center (Freshcaller) reported in the 12 months up to it.
  • Freshdesk Contact Center (Freshcaller) had reported no other partial or major outages in the 90 days before it.
  • 8 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Freshdesk Contact Center (Freshcaller)

We are currently experiencing an issue affecting incoming and outgoing calls for a subset of customers. Our engineering team is actively investigating and working to resolve this as a top priority. We will share another update as soon as more information becomes available.

Read Freshdesk Contact Center (Freshcaller)'s official incident report ↗

What our independent monitoring saw

Our independent monitoring of Freshdesk Contact Center (Freshcaller) started after this incident, so this report is based on Freshdesk Contact Center (Freshcaller)'s status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Freshdesk Contact Center (Freshcaller)'s overall reliability

79.9/100

Freshdesk Contact Center (Freshcaller) has a reliability score of 79.9/100, with 99.75% effective uptime and 5 incidents over the last 90 days.

Visit Freshdesk Contact Center (Freshcaller) ↗

Full Freshdesk Contact Center (Freshcaller) reliability report and live status → · Most reliable Freshdesk Contact Center (Freshcaller) alternatives →