Business Phone Systems · reliability comparison
Aircall vs Freshdesk Contact Center (Freshcaller): which is more reliable? (2026)
Freshdesk Contact Center (Freshcaller) is more reliable than Aircall, scoring 79.9 vs 59.6 out of 100. Over the last 90 days Aircall reported 17 incidents and Freshdesk Contact Center (Freshcaller) reported 5, with effective uptime of 99.30% and 99.75% respectively. Freshdesk Contact Center (Freshcaller) resolves incidents faster on average (3h 48m).
Data updated Nov 1, 2026 · How we score
Freshdesk Contact Center (Freshcaller)
79.9/100Operational
Visit Freshdesk Contact Center (Freshcaller) ↗| Metric | Aircall | Freshdesk Contact Center (Freshcaller) |
|---|---|---|
| Reliability score | 59.6 | 79.9 |
| Rank (business phone systems) | #12 | #7 |
| Uptime (90 days) | 99.30% | 99.75% |
| Incidents (90 days) | 17 | 5 |
| Partial / major outages | 6 | 2 |
| Avg time to resolve | 4h 25m | 3h 48m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Aircall and Freshdesk Contact Center (Freshcaller) differ
- Aircall reported 3.4× as many incidents as Freshdesk Contact Center (Freshcaller) over the last 90 days (17 vs 5).
- Aircall had 6 partial or major outages, compared with 2 for Freshdesk Contact Center (Freshcaller).
- Freshdesk Contact Center (Freshcaller) fixes problems faster: 3h 48m on average, against 4h 25m for Aircall.
- Aircall's longest outage on record lasted 8h 46m (Jun 19, 2026); Freshdesk Contact Center (Freshcaller)'s lasted 3d (Mar 2, 2026).
90-day uptime
Aircall
Freshdesk Contact Center (Freshcaller)
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Aircall incidents
- Partial outageOct 29, 2026 · resolved in 2h 32m
Increased Platform Errorsofficial update ↗
Affected: Inbound Calls, Conversation Center, Aircall Workspace (Web), Outbound Calls, Aircall Workspace (Desktop), Analytics +5 more
- Degraded performanceOct 17, 2026 · resolved in 1h 34m
Users with connectivity issues
Affected: Aircall Workspace (Web), Aircall Workspace (Desktop), Aircall Mobile App (iOS), Aircall Mobile App (Android), Aircall Chrome Extension
- Partial outageOct 13, 2026 · resolved in 41m
Affected: Inbound Calls, Conversation Center, Aircall Workspace (Web), Outbound Calls, Aircall Workspace (Desktop), Analytics +1 more
- Partial outageOct 12, 2026 · resolved in 49m
Affected: Inbound Calls, Outbound Calls
- Degraded performanceOct 7, 2026 · resolved in 1d 3h
Partner Integrations Not Receiving Call Events
Affected: Other Integrations
- Degraded performanceOct 5, 2026 · resolved in 1h 1m
Intermittent calls and SMS failures on a subset of French and Spanish numbers
Affected: Inbound Calls, Inbound Messaging (SMS/MMS), Outbound Calls, Outbound Messaging (SMS/MMS), eSIM
Recent Freshdesk Contact Center (Freshcaller) incidents
- Degraded performanceOct 23, 2026 · resolved in 3h 23m
- MaintenanceOct 11, 2026 · resolved in 1h
- Partial outageOct 7, 2026 · resolved in 42m
- MaintenanceSep 27, 2026 · resolved in 1h
- MaintenanceSep 20, 2026 · resolved in 1h
- Partial outageSep 15, 2026 · resolved in 6h 3m
Issues Affecting Incoming and Outgoing Callsofficial update ↗
Full Freshdesk Contact Center (Freshcaller) reliability report →
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime