Hotel Property Management Systems · reliability comparison
Apaleo vs RMS Cloud: which is more reliable? (2026)
RMS Cloud is more reliable than Apaleo, scoring 86.8 vs 77.9 out of 100. Over the last 90 days Apaleo reported 4 incidents and RMS Cloud reported 6, with effective uptime of 99.64% and 99.87% respectively. RMS Cloud resolves incidents faster on average (2h 22m).
Data updated Nov 1, 2026 · How we score
| Metric | Apaleo | RMS Cloud |
|---|---|---|
| Reliability score | 77.9 | 86.8 |
| Rank (hotel PMS platforms) | #4 | #2 |
| Uptime (90 days) | 99.64% | 99.87% |
| Incidents (90 days) | 4 | 6 |
| Partial / major outages | 1 | 2 |
| Avg time to resolve | 2h 55m | 2h 22m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Apaleo and RMS Cloud differ
- RMS Cloud reported 50% more incidents than Apaleo over the last 90 days (6 vs 4).
- RMS Cloud had 2 partial or major outages, compared with 1 for Apaleo.
- RMS Cloud fixes problems faster: 2h 22m on average, against 2h 55m for Apaleo.
- Apaleo's longest outage on record lasted 4h 30m (Nov 18, 2025); RMS Cloud's lasted 1d 3h (Jul 1, 2026).
90-day uptime
Apaleo
RMS Cloud
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Apaleo incidents
- Degraded performanceOct 31, 2026 · ongoing
Some API request to distribution.apaleo.com are failing
Affected: API
- Partial outageSep 29, 2026 · resolved in 1h 36m
Apaleo experiencing performance degradation
Affected: API, Webhooks, Payment, Apps, Fiscalization, Identity +1 more
- MaintenanceSep 15, 2026 · resolved in 1h 32m
DB infrastructure upgrade still in progress
Affected: API, Webhooks, Payment, Apps, Fiscalization, Identity +1 more
- Degraded performanceAug 27, 2026 · resolved in 4h 15m
We are currently investigating an issue affecting our platform.
Affected: API, Webhooks, Payment, Apps, UI
- InformationalAug 11, 2026 · resolved in <1m
Recent RMS Cloud incidents
- InformationalOct 27, 2026 · ongoing
Phishing messages referencing RMS booking details
Affected: RMS9+ (Live), RMS Customer Support Telephone System, RMS9+ (Live), RMS9+ (Live), RMS9+ (Live), RMS Service Requests +36 more
- Degraded performanceOct 8, 2026 · resolved in 2h 35m
Affected: RMS9+ (Live), RMS 9+ (Release Candidate), RMS9+ (Beta)
- InformationalOct 5, 2026 · resolved in <1m
A subset of user in the EMEA region may be experiencing degraded performance within RMS
- InformationalSep 21, 2026 · resolved in 2h 51m
- Partial outageAug 23, 2026 · resolved in 3h 58m
Account Sign-In Issueofficial update ↗
Affected: RMS9+ (Live), RMS 9+ (Release Candidate), RMS9+ (Beta)
- Partial outageAug 4, 2026 · resolved in 34m
RC Environment User Login Disruption
Affected: RMS 9+ (Release Candidate), RMS 9+ (Release Candidate), RMS 9+ (Release Candidate), RMS 9+ (Release Candidate)
Other hotel PMS platforms to consider
- RoomRaccoon · #1 · 99.99% uptime
- protel (Planet) · #3 · 99.73% uptime
- Sirvoy · #5 · 99.32% uptime
- Guestline · #6 · 98.47% uptime
See the full most reliable hotel property management systems ranking →