Hotel Property Management Systems · 2026 reliability ranking
Most Reliable Hotel Property Management Systems (2026)
We ranked 16 hotel PMS platforms by real-world reliability over the last 90 days, using 62 status page incidents and our own around-the-clock uptime checks. A hotel PMS holds the reservation book, room status and guest folios, and usually feeds rates and availability to Booking.com, Expedia and the property's own booking engine. When it goes down, the front desk cannot check guests in or out or take card payments, and a channel sync failure can leave rooms double-booked or unsold. For a small property without a night auditor or IT staff, even a short outage during an evening arrival rush can mean manual workarounds, walked guests and OTA penalties.
Last updated Nov 1, 2026 · How we score
| # | Vendor | Score | Uptime (90d) |
|---|---|---|---|
| 1 | RoomRaccoonRoomRaccoon is a hotel management system combining a PMS, channel manager and booking engine for small and mid-sized hotels, founded in the Netherlands. | 97.1 | 99.99% |
| 2 | RMS CloudRMS Cloud is a property management system for hotels, motels, holiday parks and campgrounds developed by Melbourne-based RMS. | 86.8 | 99.87% |
| 3 | ApaleoApaleo is an API-first cloud property management platform for hotels and serviced apartments based in Munich, Germany. | 80.9 | 99.71% |
| 4 | protel (Planet)protel is a hotel property management system, including the protel Air cloud PMS, now part of the payments and hospitality software company Planet. | 66.3 | 99.23% |
| 5 | SirvoySirvoy is a cloud booking system and property management system for small hotels, B&Bs and hostels, based in Sweden. | 60.5 | 99.32% |
| 6 | MewsMews is a cloud property management and hospitality operations platform founded in Prague, Czech Republic. | 35.0 | 97.28% |
Hotel Property Management Systems reliability at a glance
- Across the 6 ranked hotel PMS platforms, average 90-day uptime is 99.23%. Reliability scores range from 97.1 (RoomRaccoon) to 35.0 (Mews).
- Together they published 62 incidents in the last 90 days, 32 of them partial or major outages.
- The typical vendor takes 2h 39m to resolve an incident. RoomRaccoon is fastest, at 53m on average.
- Mews reported the most incidents (30 in 90 days).
What to check before you choose a hotel PMS
- Front desk check-in, check-out and key card encoding are the critical functions.
- Channel manager sync failures cause overbookings. Check incidents affecting OTA connectivity.
- Payment outages at check-out slow the front desk and risk unpaid stays.
- Check when maintenance is scheduled. Night audit windows are a common time for planned downtime.
90-day uptime history
Each bar is one day. Hover a bar for that day's uptime and incidents.
1. RoomRaccoon
99.99% uptime · 2 incidents · avg resolve 53m2. RMS Cloud
99.87% uptime · 6 incidents · avg resolve 2h 22m3. Apaleo
99.71% uptime · 4 incidents · avg resolve 2h 55m4. protel (Planet)
99.23% uptime · 4 incidents · avg resolve 5h 24m5. Sirvoy
99.32% uptime · 16 incidents · avg resolve 2h 8m6. Mews
97.28% uptime · 30 incidents · avg resolve 6h 39m- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Being tracked (not ranked yet)
These vendors join the ranking once we have enough evidence: at least 14 days of data, and for vendors with a quiet status page (silent for a year, or for 90 days while their competitors report several incidents), 30 days of our own independent monitoring.
- Cloudbeds · quiet status page, awaiting our own monitoring
- ResNexus · quiet status page, awaiting our own monitoring
- Stayntouch · quiet status page, awaiting our own monitoring
- Guestline
- Clock PMS+ · no public status page
- eZee Absolute · no public status page
- innRoad · no public status page
- Little Hotelier · no public status page
- ThinkReservations · no public status page
- WebRezPro · no public status page
Recent Hotel Property Management Systems incidents
Some API request to distribution.apaleo.com are failing
Affected: API
Issues with login and slow performance
Affected: Mews Operations, Mews Guest Experience, Mews Open API
Subscription Invoices Not Loading
Affected: app.roomraccoon.com, staging.roomraccoon.com
Guest Messenger unavailable for some properties
Affected: Mews Guest Experience
I/O Reservation Import – Partial Outage
Affected: Protel.I/O services for Protel onPremise (SPE/MPE), Protel.I/O services for Protel AIR
Phishing messages referencing RMS booking details
Affected: RMS9+ (Live), RMS Customer Support Telephone System, RMS9+ (Live), RMS9+ (Live), RMS9+ (Live), RMS Service Requests +36 more
Head-to-head comparisons
- RoomRaccoon vs RMS Cloud reliability
- RoomRaccoon vs Apaleo reliability
- RoomRaccoon vs protel (Planet) reliability
- RoomRaccoon vs Sirvoy reliability
- RMS Cloud vs Apaleo reliability
- RMS Cloud vs protel (Planet) reliability
- RMS Cloud vs Sirvoy reliability
- Apaleo vs protel (Planet) reliability
- Apaleo vs Sirvoy reliability
- protel (Planet) vs Sirvoy reliability
Related rankings
Frequently asked questions
What is the most reliable hotel PMS?
Based on the last 90 days of data, RoomRaccoon is the most reliable hotel PMS we track, with a reliability score of 97.1/100 and 99.99% uptime.
How do you measure hotel PMS reliability?
We poll each vendor's public status page every few minutes, record every incident, and run our own uptime checks against each vendor's login and customer-facing pages. Uptime (40%), incident frequency (20%), average time to resolve (20%) and transparency (20%) combine into one score out of 100.
How often are these rankings updated?
Continuously. Status pages and uptime checks run every five minutes and scores are recalculated several times an hour.
Can vendors pay to rank higher?
No. Sponsored placements are clearly labelled, shown separately from the rankings and never change a vendor's score.