Live status & reliability report
protel (Planet) status, outages & reliability
protel is a hotel property management system, including the protel Air cloud PMS, now part of the payments and hospitality software company Planet.
Data updated Nov 1, 2026 · score recalculated
Over the last 90 days protel (Planet) had 99.27% effective uptime across 4 status page incidents (1 partial or major outage), resolving them in 5h 24m on average.
Is protel (Planet) down right now?
No, protel (Planet) is up and running.
- protel (Planet)'s status page reports all systems operational. Checked .
- All 2 protel (Planet) pages we check are responding. Checked .
90-day uptime
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Key facts about protel (Planet)'s reliability
- Since Jun 3, 2026, the earliest date its published history covers, protel (Planet) published 10 incidents on its status page, 3 of them partial or major outages.
- Its longest outage on record in that time was “planet Web Booking Engine - Outage” on Aug 3, 2026, which lasted 16h 54m.
- The part of protel (Planet) most often affected was Protel WBE - Web Booking Engine (3 of 10 incidents).
- Incidents most often began on a Thursday (3 of 10, UTC).
- protel (Planet)'s 90-day uptime of 99.27% is above the average for hotel PMS platforms (99.24%).
- It resolves incidents more slowly than the typical hotel PMS: 5h 24m on average, against a median of 2h 39m.
Score breakdown
Incidents per month
- Major outage
- Partial outage
- Degraded
- Informational
Response time
Daily average response time of protel (Planet)'s public pages, measured by our probes.
Not enough data yet — this chart fills in as our monitoring runs.
Score trend
Daily reliability score (rolling 90-day window).
Not enough data yet — this chart fills in as our monitoring runs.
protel (Planet) incident history (last 90 days)
- Partial outageOct 27, 2026 · resolved in 1h 5m
I/O Reservation Import – Partial Outage
Affected: Protel.I/O services for Protel onPremise (SPE/MPE), Protel.I/O services for Protel AIR
- Degraded performanceOct 16, 2026 · resolved in 3h 29m
Affected: Protel Cloud PMS, Protel Cloud PMS, Protel Cloud PMS, Credit Card Interface, Credit Card Interface, Credit Card Interface
- Degraded performanceSep 1, 2026 · resolved in 42m
PSM-619042 | Web Booking Engine - Confirmation Email Disruptions
Affected: Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine
- Degraded performanceAug 19, 2026 · resolved in 16h 19m
protel Cloud - POS Interfaces degraded Performance
Affected: Other interfaces to local systems, Other Interfaces to local systems (not IDS or credit cards), Other Interfaces to local systems (not IDS or credit cards)
- Major outageAug 3, 2026 · resolved in 16h 54m
planet Web Booking Engine - Outage
Affected: Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine
Source: protel (Planet) status page · last checked
Our independent monitoring
We check these public protel (Planet) pages every 5 minutes. An outage is recorded after two consecutive failed checks.
| Page | Last check | Uptime (30d) | Avg response |
|---|---|---|---|
| protel Air login | Up | 100% | 189 ms |
| Planet hospitality page | Up | 100% | 295 ms |
How protel (Planet) compares
protel (Planet) status FAQ
Is protel (Planet) down right now?
No, protel (Planet) is up and running. protel (Planet)'s status page currently reports all systems operational, and all 2 of the protel (Planet) pages we check every five minutes are responding. This page updates automatically when that changes.
How reliable is protel (Planet)?
protel (Planet) has a reliability score of 66.8 out of 100, ranking #4 of 6 hotel PMS platforms. Over the last 90 days it had 99.27% effective uptime.
How often does protel (Planet) have outages?
protel (Planet) published 4 incidents on its status page in the last 90 days (1 partial or major outage) and 10 in the past 12 months.
How long do protel (Planet) outages last?
protel (Planet) resolves incidents in 5h 24m on average. Its longest outage in the past year lasted 16h 54m, on Aug 3, 2026.
Does protel (Planet) have a status page?
Yes. protel (Planet)'s official status page is status.weareplanet.com. We read it every five minutes and keep its full incident history.