Hotel Property Management Systems · reliability comparison
Apaleo vs Sirvoy: which is more reliable? (2026)
Apaleo is more reliable than Sirvoy, scoring 79.6 vs 60.5 out of 100. Over the last 90 days Apaleo reported 4 incidents and Sirvoy reported 16, with effective uptime of 99.68% and 99.32% respectively. Sirvoy resolves incidents faster on average (2h 8m).
Data updated Nov 1, 2026 · How we score
| Metric | Apaleo | Sirvoy |
|---|---|---|
| Reliability score | 79.6 | 60.5 |
| Rank (hotel PMS platforms) | #3 | #5 |
| Uptime (90 days) | 99.68% | 99.32% |
| Incidents (90 days) | 4 | 16 |
| Partial / major outages | 1 | 15 |
| Avg time to resolve | 2h 55m | 2h 8m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Apaleo and Sirvoy differ
- Sirvoy reported 4× as many incidents as Apaleo over the last 90 days (16 vs 4).
- Sirvoy had 15 partial or major outages, compared with 1 for Apaleo.
- Sirvoy fixes problems faster: 2h 8m on average, against 2h 55m for Apaleo.
- Apaleo's longest outage on record lasted 4h 30m (Nov 18, 2025); Sirvoy's lasted 12h 35m (Oct 15, 2026).
90-day uptime
Apaleo
Sirvoy
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Apaleo incidents
- Degraded performanceOct 31, 2026 · ongoing
Some API request to distribution.apaleo.com are failing
Affected: API
- Partial outageSep 29, 2026 · resolved in 1h 36m
Apaleo experiencing performance degradation
Affected: API, Webhooks, Payment, Apps, Fiscalization, Identity +1 more
- MaintenanceSep 15, 2026 · resolved in 1h 32m
DB infrastructure upgrade still in progress
Affected: API, Webhooks, Payment, Apps, Fiscalization, Identity +1 more
- Degraded performanceAug 27, 2026 · resolved in 4h 15m
We are currently investigating an issue affecting our platform.
Affected: API, Webhooks, Payment, Apps, UI
- InformationalAug 11, 2026 · resolved in <1m
Recent Sirvoy incidents
- Partial outageOct 30, 2026 · resolved in 4m
- Partial outageOct 25, 2026 · resolved in 1h 18m
- Partial outageOct 25, 2026 · resolved in 11m
- Partial outageOct 23, 2026 · resolved in 1m
- Partial outageOct 22, 2026 · resolved in 2h 38m
- Partial outageOct 22, 2026 · resolved in 4h 1m
Booking.com Availability/Prices Updates Outageofficial update ↗
Other hotel PMS platforms to consider
- RoomRaccoon · #1 · 99.99% uptime
- RMS Cloud · #2 · 99.87% uptime
- protel (Planet) · #4 · 99.45% uptime
- Mews · #6 · 97.28% uptime
See the full most reliable hotel property management systems ranking →