Project Management Software · reliability comparison
Basecamp vs Smartsheet: which is more reliable? (2026)
Basecamp is more reliable than Smartsheet, scoring 87.8 vs 59.5 out of 100. Over the last 90 days Basecamp reported 9 incidents and Smartsheet reported 8, with effective uptime of 99.95% and 99.00% respectively. Basecamp resolves incidents faster on average (11m).
Data updated Nov 1, 2026 · How we score
| Metric | Basecamp | Smartsheet |
|---|---|---|
| Reliability score | 87.8 | 59.5 |
| Rank (project management tools) | #4 | #9 |
| Uptime (90 days) | 99.95% | 99.00% |
| Incidents (90 days) | 9 | 8 |
| Partial / major outages | 8 | 6 |
| Avg time to resolve | 11m | 4h 50m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Basecamp and Smartsheet differ
- Basecamp reported 13% more incidents than Smartsheet over the last 90 days (9 vs 8).
- Basecamp had 8 partial or major outages, compared with 6 for Smartsheet.
- Basecamp fixes problems faster: 11m on average, against 4h 50m for Smartsheet (27.6× quicker).
- Basecamp's longest outage on record lasted 24m (Sep 29, 2026); Smartsheet's lasted 1d 6h (Mar 3, 2026).
90-day uptime
Basecamp
Smartsheet
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Basecamp incidents
- Major outageOct 21, 2026 · resolved in 6m
Affected: Basecamp Classic
- Major outageOct 20, 2026 · resolved in 6m
Affected: Campfire
- Major outageSep 29, 2026 · resolved in 7m
Affected: Campfire
- Major outageSep 29, 2026 · resolved in 16m
Affected: Campfire
- Major outageSep 29, 2026 · resolved in 16m
Affected: Basecamp Classic
- Major outageSep 29, 2026 · resolved in 24m
Affected: Basecamp 5, HEY
Recent Smartsheet incidents
- Degraded performanceOct 1, 2026 · resolved in 5h 23m
Both automated and manual approval workflows are currently failing to execute
Affected: In App Workflows
- Partial outageSep 21, 2026 · resolved in 5h 22m
Investigating blank page or error on Smartsheet Loginofficial update ↗
Affected: Smartsheet Login
- Partial outageSep 16, 2026 · resolved in 10h 26m
Salesforce connector is experiencing intermittent issuesofficial update ↗
Affected: Salesforce Connector, Customer Support Portal
- Partial outageSep 11, 2026 · resolved in 3h 9m
Smartsheet and Smartsheet Login Unavailable for Smartsheet USofficial update ↗
Affected: Smartsheet Login, Single Sign On ( Company Credentials ), Sheets, Forms, Reports, Dashboards
- Major outageAug 27, 2026 · resolved in 2h 20m
Unexpected HTTP response code affecting login, sheet access, Control Center, Dynamic View and other premium appsofficial update ↗
Affected: Calendar, Smartsheet Login, Control Center, Sheets, Dynamic View, Reports +2 more
- Major outageAug 26, 2026 · resolved in 4h 55m
Sheets in Smartsheet US are failing to loadofficial update ↗
Affected: Resource Management, Control Center, AI Tools, Sheets, Dynamic View, Reports +2 more
Other project management tools to consider
- Teamwork.com · #1 · 100% uptime
- Hive · #2 · 99.96% uptime
- Linear · #3 · 99.92% uptime
- Wrike · #5 · 100% uptime
See the full most reliable project management software ranking →