Outage report · Partial outage

Smartsheet outage on Sep 16, 2026

Salesforce connector is experiencing intermittent issues

SeverityPartial outage

StartedSep 16, 2026, 10:36UTC

ResolvedSep 16, 2026, 21:02UTC

Duration10h 26m

What happened

Smartsheet reported a partial outage starting Sep 16, 2026, 10:36 UTC, affecting Salesforce Connector, Customer Support Portal. It was marked resolved at Sep 16, 2026, 21:02 UTC.

The incident lasted 10h 26m from first report to resolution.
It was the 3rd longest of 16 significant outages Smartsheet reported in the 12 months up to it.
Smartsheet had reported 6 other partial or major outages in the 90 days before it.
12 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Smartsheet

On September 16th, 2026, starting at approximately 3:36 AM PDT, customers began experiencing intermittent errors with the Salesforce Connector and with creating cases through the Customer Support Portal. The issue was caused by a widespread outage at our upstream CRM service provider, which affected instance stability and API availability across multiple regions. Our team began monitoring the provider's status closely once impact was confirmed and worked in parallel with them as they rolled out a fix fleetwide. The rollout proceeded in stages and needed to be reapplied to a subset of instances before it fully took hold, which is why customers continued to see intermittent errors throughout the morning even as conditions improved. By 11:51 AM PDT we were observing sustained stability, and our upstream provider confirmed full resolution on their end at approximately 11:59 AM PDT. We confirmed the Salesforce Connector and Customer Support Portal were fully restored and operating normal

Read Smartsheet's official incident report ↗