E-commerce Platforms · reliability comparison
BigCommerce vs Shift4Shop: which is more reliable? (2026)
Shift4Shop is more reliable than BigCommerce, scoring 100.0 vs 53.0 out of 100. Over the last 90 days BigCommerce reported 36 incidents and Shift4Shop reported 0, with effective uptime of 98.88% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | BigCommerce | Shift4Shop |
|---|---|---|
| Reliability score | 53.0 | 100.0 |
| Rank (e-commerce platforms) | #7 | — |
| Uptime (90 days) | 98.88% | 100% |
| Incidents (90 days) | 36 | 0 |
| Partial / major outages | 7 | 0 |
| Avg time to resolve | 3h 11m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where BigCommerce and Shift4Shop differ
- Shift4Shop reported no incidents in the last 90 days, while BigCommerce reported 36.
- BigCommerce had 7 partial or major outages, compared with 0 for Shift4Shop.
90-day uptime
BigCommerce
Shift4Shop
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent BigCommerce incidents
- Degraded performanceOct 28, 2026 · resolved in 1d 19h
High Rate of Cloudflare Challenge Pages
Affected: Storefront
- Degraded performanceOct 27, 2026 · resolved in 1h 6m
Degraded search availability across the platform
Affected: Storefront
- Partial outageOct 27, 2026 · resolved in 2h 12m
Bolt payments are currently failingofficial update ↗
Affected: Checkout & Payment Processing
- Partial outageOct 26, 2026 · resolved in 2h 11m
Some Android shoppers on headless storefronts may be unable to reach checkoutofficial update ↗
Affected: Storefront
- Degraded performanceOct 24, 2026 · resolved in 3h 12m
Search availability reduced and latency increased
Affected: Storefront
- InformationalOct 24, 2026 · resolved in 14m
Delays in Real-Time Event Processing
Affected: Control Panel, Storefront
Recent Shift4Shop incidents
No incidents reported by Shift4Shop in the last 90 days.
Other e-commerce platforms to consider
- Shopify · #1 · 100% uptime
- Squarespace · #2 · 99.98% uptime
- GoDaddy Online Store · #3 · 99.97% uptime
- Ecwid · #4 · 99.93% uptime