Live status & reliability report

BigCommerce status, outages & reliability

#7 of 10 e-commerce platformsOperational

BigCommerce is a hosted e-commerce platform headquartered in Austin, Texas.

Data updated Nov 1, 2026 · score recalculated

Over the last 90 days BigCommerce had 98.88% effective uptime across 36 status page incidents (7 partial or major outages), resolving them in 3h 11m on average.

53.0/100Reliability scoreVisit BigCommerce ↗

Is BigCommerce down right now?

No, BigCommerce is up and running.

  • BigCommerce's status page reports all systems operational. Checked .
  • All 2 BigCommerce pages we check are responding. Checked .

Official BigCommerce status page ↗

Uptime (90d)98.88%1d weighted downtime
Incidents (90d)366.7 per 30 days
Major / partial outages7
Avg time to resolve3h 11m
Outages we detected0by our independent probes

90-day uptime

Aug 4, 2026 – Aug 6, 2026: no incidentsAug 7, 2026: 99.86% uptime, 1 incident (Degraded performance)Aug 8, 2026 – Aug 12, 2026: no incidentsAug 13, 2026: 99.68% uptime, 1 incident (Degraded performance)Aug 14, 2026 – Aug 20, 2026: no incidentsAug 21, 2026: 99.73% uptime, 1 incident (Degraded performance)Aug 22, 2026 – Aug 24, 2026: no incidentsAug 25, 2026: 98.97% uptime, 1 incident (Partial outage)Aug 26, 2026: 98.99% uptime, 2 incidents (Degraded performance)Aug 27, 2026: 99.70% uptime, 1 incident (Degraded performance)Aug 28, 2026 – Sep 3, 2026: no incidentsSep 4, 2026: 97.87% uptime, 1 incident (Degraded performance)Sep 5, 2026 – Sep 13, 2026: no incidentsSep 14, 2026: 97.74% uptime, 1 incident (Partial outage)Sep 15, 2026: no incidentsSep 16, 2026: 73.09% uptime, 1 incident (Major outage)Sep 17, 2026 – Sep 19, 2026: no incidentsSep 20, 2026: 99.31% uptime, 1 incident (Degraded performance)Sep 21, 2026 – Sep 22, 2026: no incidentsSep 23, 2026: 93.84% uptime, 1 incident (Partial outage)Sep 24, 2026 – Sep 25, 2026: no incidentsSep 26, 2026: 99.01% uptime, 1 incident (Degraded performance)Sep 27, 2026: 99.57% uptime, 1 incident (Degraded performance)Sep 28, 2026 – Oct 1, 2026: no incidentsOct 2, 2026: 97.99% uptime, 1 incident (Degraded performance)Oct 3, 2026 – Oct 4, 2026: no incidentsOct 5, 2026: 91.06% uptime, 2 incidents (Partial outage)Oct 6, 2026 – Oct 7, 2026: no incidentsOct 8, 2026: 99.99% uptime, 1 incident (Degraded performance)Oct 9, 2026 – Oct 11, 2026: no incidentsOct 12, 2026: 98.94% uptime, 2 incidents (Degraded performance)Oct 13, 2026: no incidentsOct 14, 2026: 98.42% uptime, 4 incidents (Degraded performance)Oct 15, 2026: 99.99% uptime, 1 incident (Degraded performance)Oct 16, 2026 – Oct 19, 2026: no incidentsOct 20, 2026: 99.27% uptime, 1 incident (Degraded performance)Oct 21, 2026: no incidentsOct 22, 2026: 97.64% uptime, 1 incident (Degraded performance)Oct 23, 2026: 97.63% uptime, 1 incident (Degraded performance)Oct 24, 2026: 97.99% uptime, 2 incidents (Degraded performance)Oct 25, 2026: no incidentsOct 26, 2026: 95.45% uptime, 1 incident (Partial outage)Oct 27, 2026: 94.73% uptime, 2 incidents (Partial outage)Oct 28, 2026: 86.99% uptime, 1 incident (Degraded performance)Oct 29, 2026: 85.94% uptime, 1 incident (Degraded performance)Oct 30, 2026 – Nov 1, 2026: no incidents
90 days ago98.883% average daily uptimeToday
  • No incidents
  • Degraded
  • Partial outage
  • Major outage
  • No data

Key facts about BigCommerce's reliability

  • Since Jun 29, 2026, the earliest date its published history covers, BigCommerce published 50 incidents on its status page, 9 of them partial or major outages.
  • Its longest outage on record in that time was “Payment issues with Cybersource V2 provider” on Jul 16, 2026, which lasted 9h 54m.
  • The part of BigCommerce most often affected was Storefront (22 of 50 incidents).
  • BigCommerce's 90-day uptime of 98.88% is below the average for e-commerce platforms (99.34%).

Score breakdown

Uptime · 40% weight
35
98.884% effective uptime
Incident frequency · 20% weight
19
6.67 weighted incidents per 30 days
Time to resolve · 20% weight
77
3h 11m average
Transparency · 20% weight
100
No unreported outages detected

How the score is calculated →

Incidents per month

05101520DecJan ’26FebMarAprMay1 degraded performance incident1Jun2 partial outage incidents6 degraded performance incidents5 informational incidents13Jul1 partial outage incident5 degraded performance incidents2 informational incidents8Aug1 major outage incident2 partial outage incidents4 degraded performance incidents1 informational incident8Sep3 partial outage incidents14 degraded performance incidents3 informational incidents20OctNov
  • Major outage
  • Partial outage
  • Degraded
  • Informational

Response time

Daily average response time of BigCommerce's public pages, measured by our probes.

Not enough data yet — this chart fills in as our monitoring runs.

Score trend

Daily reliability score (rolling 90-day window).

Not enough data yet — this chart fills in as our monitoring runs.

BigCommerce incident history (last 90 days)

Source: BigCommerce status page · last checked

Our independent monitoring

We check these public BigCommerce pages every 5 minutes. An outage is recorded after two consecutive failed checks.

PageLast checkUptime (30d)Avg response
Control panel loginUp 100%394 ms
HomepageInconclusive ——
Support centerUp 100%455 ms

How BigCommerce compares

BigCommerce vs Shopify

98.88% vs 100% uptime

BigCommerce vs Squarespace

98.88% vs 99.98% uptime

BigCommerce vs GoDaddy Online Store

98.88% vs 99.97% uptime

BigCommerce vs Ecwid

98.88% vs 99.93% uptime

BigCommerce vs Wix

98.88% vs 99.85% uptime

BigCommerce vs Lightspeed eCom

98.88% vs 99.15% uptime

Most reliable BigCommerce alternatives →

BigCommerce status FAQ

Is BigCommerce down right now?

No, BigCommerce is up and running. BigCommerce's status page currently reports all systems operational, and all 2 of the BigCommerce pages we check every five minutes are responding. This page updates automatically when that changes.

How reliable is BigCommerce?

BigCommerce has a reliability score of 53.0 out of 100, ranking #7 of 10 e-commerce platforms. Over the last 90 days it had 98.88% effective uptime.

How often does BigCommerce have outages?

BigCommerce published 36 incidents on its status page in the last 90 days (7 partial or major outages) and 50 in the past 12 months.

How long do BigCommerce outages last?

BigCommerce resolves incidents in 3h 11m on average. Its longest outage in the past year lasted 9h 54m, on Jul 16, 2026.

Does BigCommerce have a status page?

Yes. BigCommerce's official status page is status.bigcommerce.com. We read it every five minutes and keep its full incident history.