E-commerce Platforms · reliability comparison
BigCommerce vs Squarespace: which is more reliable? (2026)
Squarespace is more reliable than BigCommerce, scoring 96.4 vs 53.0 out of 100. Over the last 90 days BigCommerce reported 36 incidents and Squarespace reported 1, with effective uptime of 98.88% and 99.98% respectively. Squarespace resolves incidents faster on average (48m).
Data updated Nov 1, 2026 · How we score
| Metric | BigCommerce | Squarespace |
|---|---|---|
| Reliability score | 53.0 | 96.4 |
| Rank (e-commerce platforms) | #7 | #2 |
| Uptime (90 days) | 98.88% | 99.98% |
| Incidents (90 days) | 36 | 1 |
| Partial / major outages | 7 | 1 |
| Avg time to resolve | 3h 11m | 48m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where BigCommerce and Squarespace differ
- BigCommerce reported 36× as many incidents as Squarespace over the last 90 days (36 vs 1).
- BigCommerce had 7 partial or major outages, compared with 1 for Squarespace.
- Squarespace fixes problems faster: 48m on average, against 3h 11m for BigCommerce (3.9× quicker).
- BigCommerce's longest outage on record lasted 9h 54m (Jul 16, 2026); Squarespace's lasted 3h 58m (Dec 16, 2025).
90-day uptime
BigCommerce
Squarespace
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent BigCommerce incidents
- Degraded performanceOct 28, 2026 · resolved in 1d 19h
High Rate of Cloudflare Challenge Pages
Affected: Storefront
- Degraded performanceOct 27, 2026 · resolved in 1h 6m
Degraded search availability across the platform
Affected: Storefront
- Partial outageOct 27, 2026 · resolved in 2h 12m
Bolt payments are currently failingofficial update ↗
Affected: Checkout & Payment Processing
- Partial outageOct 26, 2026 · resolved in 2h 11m
Some Android shoppers on headless storefronts may be unable to reach checkoutofficial update ↗
Affected: Storefront
- Degraded performanceOct 24, 2026 · resolved in 3h 12m
Search availability reduced and latency increased
Affected: Storefront
- InformationalOct 24, 2026 · resolved in 14m
Delays in Real-Time Event Processing
Affected: Control Panel, Storefront
Recent Squarespace incidents
- Partial outageSep 28, 2026 · resolved in 48m
Squarespace loading and editing Issues
Affected: Site Editing, Commerce, Email Campaigns
Other e-commerce platforms to consider
- Shopify · #1 · 100% uptime
- GoDaddy Online Store · #3 · 99.97% uptime
- Ecwid · #4 · 99.93% uptime
- Wix · #5 · 99.85% uptime