Veterinary Practice Management Software · reliability comparison
Covetrus Pulse vs IDEXX Neo: which is more reliable? (2026)
IDEXX Neo is more reliable than Covetrus Pulse, scoring 92.4 vs 74.7 out of 100. Over the last 90 days Covetrus Pulse reported 31 incidents and IDEXX Neo reported 3, with effective uptime of 100% and 99.94% respectively.
Data updated Nov 1, 2026 · How we score
VS
| Metric | Covetrus Pulse | IDEXX Neo |
|---|---|---|
| Reliability score | 74.7 | 92.4 |
| Rank (veterinary practice management systems) | #8 | #3 |
| Uptime (90 days) | 100% | 99.94% |
| Incidents (90 days) | 31 | 3 |
| Partial / major outages | 4 | 3 |
| Avg time to resolve | — | 44m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Covetrus Pulse and IDEXX Neo differ
- Covetrus Pulse reported 10.3× as many incidents as IDEXX Neo over the last 90 days (31 vs 3).
- Covetrus Pulse had 4 partial or major outages, compared with 3 for IDEXX Neo.
90-day uptime
Covetrus Pulse
IDEXX Neo
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Covetrus Pulse incidents
- Degraded performanceOct 30, 2026 · resolved (duration not published)
- Degraded performanceOct 30, 2026 · resolved (duration not published)
- Degraded performanceOct 28, 2026 · resolved (duration not published)
- Degraded performanceOct 26, 2026 · resolved (duration not published)
- Degraded performanceOct 22, 2026 · resolved (duration not published)
- Degraded performanceOct 20, 2026 · resolved (duration not published)
Recent IDEXX Neo incidents
- Partial outageOct 9, 2026 · resolved in 1h 29m
Fiserv outage impacting IDEXX Payments in Neo
Affected: Neo Software
- Partial outageSep 17, 2026 · resolved in 15m
Neo: Open consultations cannot be closed or marked "ready to pay"
Affected: Neo Software
- Partial outageSep 2, 2026 · resolved in 28m
Neo AI Patient History Summarization Outage
Affected: Neo Software
Other veterinary practice management systems to consider
- PetDesk · #1 · 100% uptime
- Otto · #2 · 100% uptime
- Vetstoria · #4 · 99.96% uptime
- Vetspire · #5 · 99.90% uptime
See the full most reliable veterinary practice management software ranking →