Live status & reliability report
IDEXX Neo status, outages & reliability
IDEXX Neo is a cloud-based veterinary practice management system from IDEXX Laboratories.
Data updated Nov 1, 2026 · score recalculated
Over the last 90 days IDEXX Neo had 99.94% effective uptime across 3 status page incidents (3 partial or major outages), resolving them in 44m on average.
Is IDEXX Neo down right now?
No, IDEXX Neo is up and running.
- IDEXX Neo's status page reports all systems operational. Checked .
- All 2 IDEXX Neo pages we check are responding. Checked .
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90-day uptime
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Key facts about IDEXX Neo's reliability
- Since Jan 5, 2026, the earliest date its published history covers, IDEXX Neo published 4 incidents on its status page, 4 of them partial or major outages.
- Its longest outage on record in that time was “Issue starting IDEXX Payments transactions from Neo” on Jul 16, 2026, which lasted 21h 6m.
- The part of IDEXX Neo most often affected was Neo Software (4 of 4 incidents).
- IDEXX Neo reported 3 incidents in the last 90 days, up from 1 in the 90 days before.
- IDEXX Neo's 90-day uptime of 99.94% is above the average for veterinary practice management systems (99.76%).
- It resolves incidents faster than the typical veterinary practice management system: 44m on average, against a median of 4h 53m.
Score breakdown
Incidents per month
- Major outage
- Partial outage
- Degraded
- Informational
Response time
Daily average response time of IDEXX Neo's public pages, measured by our probes.
Score trend
Daily reliability score (rolling 90-day window).
IDEXX Neo incident history (last 90 days)
- Partial outageOct 9, 2026 · resolved in 1h 29m
Fiserv outage impacting IDEXX Payments in Neo
Affected: Neo Software
- Partial outageSep 17, 2026 · resolved in 15m
Neo: Open consultations cannot be closed or marked "ready to pay"
Affected: Neo Software
- Partial outageSep 2, 2026 · resolved in 28m
Neo AI Patient History Summarization Outage
Affected: Neo Software
Source: IDEXX Neo status page · last checked · Subscribe via RSS
Our independent monitoring
We check these public IDEXX Neo pages every 5 minutes. An outage is recorded after two consecutive failed checks.
| Page | Last check | Uptime (30d) | Avg response |
|---|---|---|---|
| Login | Up | 100% | 332 ms |
| Homepage | Up | 100% | 336 ms |
How IDEXX Neo compares
IDEXX Neo status FAQ
Is IDEXX Neo down right now?
No, IDEXX Neo is up and running. IDEXX Neo's status page currently reports all systems operational, and all 2 of the IDEXX Neo pages we check every five minutes are responding. This page updates automatically when that changes.
How reliable is IDEXX Neo?
IDEXX Neo has a reliability score of 92.4 out of 100, ranking #3 of 11 veterinary practice management systems. Over the last 90 days it had 99.94% effective uptime.
How often does IDEXX Neo have outages?
IDEXX Neo published 3 incidents on its status page in the last 90 days (3 partial or major outages) and 4 in the past 12 months.
How long do IDEXX Neo outages last?
IDEXX Neo resolves incidents in 44m on average. Its longest outage in the past year lasted 21h 6m, on Jul 16, 2026.
Does IDEXX Neo have a status page?
Yes. IDEXX Neo's official status page is status.idexxsoftware.com. We read it every five minutes and keep its full incident history.