Help Desk Software · reliability comparison
Crisp vs Hiver: which is more reliable? (2026)
Hiver is more reliable than Crisp, scoring 98.9 vs 90.0 out of 100. Over the last 90 days Crisp reported 0 incidents and Hiver reported 1, with effective uptime of 100% and 99.99% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Crisp | Hiver |
|---|---|---|
| Reliability score | 90.0 | 98.9 |
| Rank (help desk platforms) | — | #1 |
| Uptime (90 days) | 100% | 99.99% |
| Incidents (90 days) | 0 | 1 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | — | 8m |
| Outages we detected | 0 | 0 |
| Transparency score | 50/100 | 100/100 |
Where Crisp and Hiver differ
- Crisp reported no incidents in the last 90 days, while Hiver reported 1.
90-day uptime
Crisp
Hiver
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Crisp incidents
No incidents reported by Crisp in the last 90 days.
Recent Hiver incidents
- Degraded performanceOct 29, 2026 · resolved in 8m
Hiver service disruption due to AWS outage
Affected: Email User Experience, Email User Experience, Email sync, Email Sync, Notification Services, Automation +14 more
Other help desk platforms to consider
- HubSpot Service Hub · #2 · 100% uptime
- Kustomer · #3 · 99.99% uptime
- Tidio · #4 · 99.98% uptime
- HappyFox · #5 · 100% uptime