Veterinary Practice Management Software · reliability comparison
DaySmart Vet (formerly Vetter) vs Provet Cloud: which is more reliable? (2026)
DaySmart Vet (formerly Vetter) is more reliable than Provet Cloud, scoring 80.4 vs 59.1 out of 100. Over the last 90 days DaySmart Vet (formerly Vetter) reported 1 incident and Provet Cloud reported 15, with effective uptime of 99.80% and 99.23% respectively. Provet Cloud resolves incidents faster on average (6h 53m).
Data updated Nov 1, 2026 · How we score
| Metric | DaySmart Vet (formerly Vetter) | Provet Cloud |
|---|---|---|
| Reliability score | 80.4 | 59.1 |
| Rank (veterinary practice management systems) | #6 | #10 |
| Uptime (90 days) | 99.80% | 99.23% |
| Incidents (90 days) | 1 | 15 |
| Partial / major outages | 1 | 2 |
| Avg time to resolve | 8h 30m | 6h 53m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where DaySmart Vet (formerly Vetter) and Provet Cloud differ
- Provet Cloud reported 15× as many incidents as DaySmart Vet (formerly Vetter) over the last 90 days (15 vs 1).
- Provet Cloud had 2 partial or major outages, compared with 1 for DaySmart Vet (formerly Vetter).
- Provet Cloud fixes problems faster: 6h 53m on average, against 8h 30m for DaySmart Vet (formerly Vetter).
- DaySmart Vet (formerly Vetter)'s longest outage on record lasted 1d (Nov 18, 2025); Provet Cloud's lasted 1d 6h (Jan 22, 2026).
90-day uptime
DaySmart Vet (formerly Vetter)
Provet Cloud
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent DaySmart Vet (formerly Vetter) incidents
- Partial outageAug 10, 2026 · resolved in 8h 30m
Affected: VetterSoftware.com
Recent Provet Cloud incidents
- Degraded performanceOct 26, 2026 · ongoing
Mastercard payments taken on October 24th showing as Refunded
- Degraded performanceOct 26, 2026 · resolved in 1d 22h
Delays receiving emails in the shared inbox
Affected: EU
- Degraded performanceOct 17, 2026 · resolved in 3m
Elevated errors when loading Provet
Affected: Darwin
- Degraded performanceOct 13, 2026 · resolved in 1h 20m
Cannot add medicines to consultations
Affected: Pegasus, Enterprise, US, US Enterprise, EU, Darwin
- Degraded performanceOct 10, 2026 · resolved in <1m
Elevated errors when loading Provet
Affected: Darwin
- Major outageSep 30, 2026 · resolved in 40m
500 errors on some clinics in the US region
Affected: US
Other veterinary practice management systems to consider
- PetDesk · #1 · 100% uptime
- Otto · #2 · 100% uptime
- IDEXX Neo · #3 · 99.94% uptime
- Vetstoria · #4 · 99.96% uptime
See the full most reliable veterinary practice management software ranking →